253-473-5556
4502 S. Steele St. #701, Tacoma, WA 98409

Reviews

Proud BBB A+ Rating Since 2004…

In addition to our hundreds of completely satisfied customer reviews you can read below, we are a proud member of the Better Business Bureau, and have been since 2004. We carry the highest available A+ RATING!

Good Year Courtesy Auto Service & Tire of Tacoma BBB Business Review

What People are Saying About Us…

Click here to jump DOWN the page for Customer Testimonial Videos Does your auto repair service provider have over 1,000 online reviews from satisfied customers, and a customer rating of 4.7 out of 5? If not, why not call Courtesy today for your auto or tire service needs? We’re waiting for your call!

From 75 reviews
Lisa Markman

Courtesy is like the gear head brother you wish you had

I’ve taken a couple cars to them. They do an excellent job. They are honest and back it up with video and photos to show you exactly what’s going on. They don’t convince you to do …

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Response from business owner

Lisa, thank you so much for taking the time to let other know about your experience here. It is always a pleasure to work with you. I am always happy to give input on vehicle acquisitions. Beautiful vehicle, I hope it works out. Thanks again Lisa.

via Google
David

My experience started with the Goodyear Tire website itself in doing research for my new tires. A hefty rebate offer on the tires I wanted were a big motivating factor in my purchase. But when it came down to it, I had questions that …

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Response from business owner

David, Thank you very much for taking the time to write such an extensive review so that others can read about your experience. We really appreciate this. We believe that business requires a personal touch and as you stated, you cannot be served properly by the internet alone. Thanks for your comments, I am glad you like your tires.

via Google
Rob Dickson

Doug (managed) and Bob (tech) helped me select an excellent set of tires for my car. As it happens, I also had a wheels and tires insurance policy from my dealership (those policies are designed to provide insurance coverage for damaged …

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Response from business owner

Thank you for the great review rating for Auto Repair and Tires in Tacoma WA. We appreciate it very much!/

via Google
Kristie Smart

This is the most trustworthy shop by far! They will take care of you and always go above and beyond to make sure that you are satisfied. If you are looking for a place to take your car where you won't get ripped off, I definitely recommend …

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Response from business owner

Kristie... Thank you for the great review for Auto Repair and Customer Service in Tacoma WA. We appreciate you! Thank you for taking the time to let others know about your experience.

via Google
Heather Hawthorne

The team at Courtesy Auto are so friendly & accommodating... they treat you like family from the very first visit!

Response from business owner

Thank you Heather! We appreciate the nice comments and review!

via Google
Ohkn A

Scott, Bob, & crew are as welcoming and courteous as their name implies. I have, do & will continue recommending them for tires,alignment and other services they provide.

Response from business owner

Thank you for the very nice review. We appreciate that you have taken the time to provide this feedback for others to read. Thank you again!

via Google
Andy Lem

Bob was very helpful, my dad had a nail in one of his tires and noticed it right when he got to work, he called and got an appointment for 2:30p, I was available to help my dad get the tire fixed before he got off. So I called, and Bob got …

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Response from business owner

Thank you very much for the review. I am glad we could promptly take care of that for your dad. Thanks for taking time to let others know of your experience here.

via Google
Alisia Harmon

Phoned in after a word-of-mouth referral. Person I spoke to was polite and not in any rush to get me off the phone. Brought my car in, loaner car provided. Was texted and phoned about what was needed. I was given time to think about it! …

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Response from business owner

Alisia – I am very glad to hear of your great experience with our Auto Repair. Thank you very much for the review. Thank you for taking the time to review us and tell others about your experience! It is much appreciated.

via Google
Caleb Miller

Diagnosed/Fixed my cars issue very quickly! Great service!

Response from business owner

Thank you Caleb. I am glad we could help with your automotive repair issues. Please pass our name along to any friends or family that may need our automotive services in Tacoma. Thanks again!

via Google
Johnny Laughon

Friendly service. Great people

Response from business owner

Johnny – Thank You for the review. Glad we could meet your expectations.

via Google
RAUL R

Very well good service great time and air conditioning is blowing excellent thank you

Tiffany King

Fast service and quick tire flat change.

Response from business owner

Tiffany, Thank you for the review,. We appreciate your feedback.

via Google
DAVID O

Everything Went Very Well . Am Pleased With The Timely Service And Extremly Happy With The Office Pers. THANK you Very Much Fore Every Thing. David Ogden Happy Customer

Christopher Grissom

This is the most honest place I’ve ever been. There are a lot of shady mechanics who replace unnecessary things. These guys don’t do that. They have class which is missing in a lot of mechanic shops now adays. Great people

Response from business owner

Christopher, Thank you for the great review. I am glad that you came in. Please pass our name along to any friends or family that may need honest car care in Tacoma WA. Thanks again!

via Google
Dennis White

Awesome work, cool people. All things considered, very fairly priced.

Response from business owner

Thank you very much for the review, Dennis.

via Google
Laura Knight

Great customer service and communication. Highly recommend these guys they will take care of you and your car 🚗👍

Response from business owner

Laura, Thank you very much.

via Google
Saba Shirani

They are one of the best in town. They have been taking care of my M- Benz for the past two years. They are honest and they know what they are doing. They never tell you to do a service unless it’s Neccessary .

Highly recommended!

Response from business owner

Thank you very much for the great review. We are glad that we can (and have) met all of your expectations. Thank you again!

via Google
hilary avery

They are the best ever! Go see them!

Response from business owner

Thank you Hilary! We very much appreciate your kind words.

via Google
Steve Carter

Super reliable shop. Drop in anytime and get a quick service of have a problem looked at. I especially like how they take pictures of their service and inspection and send that along with their recommendations.

Response from business owner

Thank you Steve. We really appreciate that you took the time to tell others about your experience at Courtesy Auto Service and Tire of Tacoma. We are pleased that you found our service and procedures helpful. Thank you again!

via Google
Kyle 253

I came here in October and got some new tires. The service was great. I actually took my SUV in today on 3/5/19 and as soon as you walk in it seems to be a positive vibe in the place. The staff is very polite. Even the mechanic shook my …

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Response from business owner

Kyle, Thank You for the review. We appreciate your feedback. Just for future reference, we offer Loaner Cars should you ever need one. We have a fleet of 7 cars and typically we will have one available when you need it. Thanks again for the great review.

via Google
Marcie Pleasants

The workers at Courtesy lived up to their name, and the only reason I gave the place less than five stars was that the repair seemed expensive. Everything was on time and the work was successful. Thank you!

Response from business owner

Marcie. Thank you for the review. We all appreciate the trust you put in us to repair your vehicle. We know you have choices. We want to make sure that you have the best possible outcomes regarding a repair visit like this. Thank you again for the review, we look forward to working with you again.

via Google
Lisa Billak

I called and was able to get a same day appt for much needed brake job. They were quick, thorough and Bob was very nice and not pushy at all. I agree with the individual who said it is a little pricey however it was less than they quoted …

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Response from business owner

Lisa. Thank you very much for your concise review of our services. We were appreciate that very much. I’m glad we were able to help you out with your needed break service. Look forward to working with you again!

via Google
Shawn C

I want to thank you Bob for your excellent service and your professionalism you guys made it easy for me and my family with your flexible hours and your good work me and my family thank you

Julie Kelley

Awesome service! Super fast! Very nice staff! Recommended!

Response from business owner

Thank you for the great review Julie. Glad we could help you.

via Google
Michael Gichigo

After fixing an appointment, I later had a situation where I'd have to change the date and time. The store was ready to accommodate me. Their advice and tips on the condition of my car was impressive .They go beyond what a customer goes for…

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Response from business owner

Michael, I appreciate the time you took to provide feedback and this review. It is very helpful. I am pleased that you found about facility, service and other accommodations above your expectations. Thank you again for the great review.

via Google
Rick Johnson

Quick installation of a new battery and great customer service.

Response from business owner

Rick, thank you for the review. I am glad we could help you.

via Google
Don Green

In and out for alignment in 1 hr. Didnt sell me tires that I dont yet need. I'll be back when I do.

Response from business owner

Don, Thank you for the review and the opportunity to take care of your alignment. When you need tires, we'll be here for you.

via Google
Elizabeth Mobley

This is the place to go for your car troubles! They are amazing!

Response from business owner

Elizabeth – Thank you for telling everyone about us! We appreciate you and your "fandom". Thank you for the Google Review rating for Auto Repair in Tacoma. We appreciate it very much!

via Google
M Mayes

The staff was kind very knowledgeable we will come back again for sure. Thanks for your help with our tires.

Response from business owner

Thank you Myka. I appreciate the review and the opportunity to help you with your vehicle.

via Google
miquel jones

I have been to many auto shops. Though they are a big company, they have that homely feel. I love working with them. They are professional, courteous and have the best prices in town. They are not money first and will always help you figure…

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Response from business owner

Miguel, thank you so much for the great review. I really appreciate you taking the time to let everyone else that reads these reviews know about your experience. Thank you very much. We look forward to seeing you again. Thanks again.

via Google
Wade Stewart

Great service here, and excellent use of technology to care for me and my vehicles.

Response from business owner

Wade, Thank you for the great review. I am glad you appreciate the technology we use for transparency for our care of your vehicles. We appreciate the comments.

via Google
Corissa Cox

The guys working are always nice and respectful, explain things well, but don't "man-splain" things to women.

Response from business owner

Thank you yor the thoughtful comments Corrisa. We appreciate your comments and insights. Thank you again.

via Google
Lyn Robinson

I trust Scott and his crew to take care of all my vehicles, its always a pleasure to do business with Courtesy Auto of Tacoma. This place does it all from complete engine rebuilds to wiper replacement, tires, oil changes and more. They pay …

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Response from business owner

Lyn, thank you for the great comments. We appreciate taking the time to let other Google review readers know what we do and how we do it. It’s always a pleasure being trusted to take care of your vehicles. Thank you again!

via Google
Enrique Munoz

They do a very good job and are very knowledgeable! The prices are a little high, but they do a thorough and professional job.

We recently came back to them with a potential new car for them to inspect to see if it had any issues. They did…

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Response from business owner

Enrique. Thank you very much for the thoughtful review. We appreciate it very much!

via Google
Andrea Sanders

Great Customer Service i am very pleased with the service on my car.

Response from business owner

Thank you Andrea. I am glad we could take good care of your car for you. Thanks for the great review. We appreciate the trust as well.

via Google
Angela T

Thanks so much for your help

Gail Spangler

I love these guys! Fast, friendly, reasonable, and they have free loaners if it's going to take a while. RECCOMEND.

Response from business owner

Thank you Gail. Glad we could help you.

via Google
Billy Wilson

Always great service and knowledge of all issues with your car!

Satisfied that they know exactly how to address my vehicle problems accurately with proper estimate the first time...

Response from business owner

Billy. Thank you for the great vote of confidence and the review. We appreciate you taking the time to provide this feedback. Thanks again.

via Google
J.J.M. McHemphill

I trusted and valued what they recommended to me. I was able to make the most suitable decision for me. Thank you.

Response from business owner

Julie. Thank you very much for the feedback. I am glad that you found we could meet your expectations. Thank you again.

via Google
Julie Spigner

They were quick and on point with their services for my car! I was able to have my car inspected and followed up with repairs in the same week. They were very professional with me and provided excellent services. I would go back for if or …

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Response from business owner

Thank you for the great feedback and review Julie. I am glad we could make your car repair experience a pleasant one! Thanks again!

via Google
Suzanne Parker

I was in need of immediate car repair and in an unfamiliar city. I limped my car in and was treated with the utmost concern & respect. They kept in contact with me during the repair process. I am very impressed with the service provided.

Response from business owner

Suzanne – Thank you for the great review. I am glad we were able to get you taken care of and make it as painless as possible. It can be daunting not knowing the landscape of the city you are in. Thanks for taking the time to write this review and telling others about your experience at our store. Happy Motoring.

via Google
Dennis Kirby

I have used Courtesy Auto for tire service on both of my cars. They are very knowledgable and friendly. And I feel their prices are reasonable. I would recommend this business.

Response from business owner

Dennis, Thanks very much for the great review and thanks for sharing with the Google community, your experiences with our business.

via Google
Lila Rooks

I have been taking my cars to courtesy auto service for years. they are helpful and efficient. especially able to work within my budget!

via Facebook
Andrea Llapitan

Courtesy Auto is the absolute best! My husband and I won’t take our vehicles anywhere else. Professional, friendly, and impeccable service! Highly recommend.

Response from business owner

Thank you very much Andrea. We appreciate taking the time to let other know about your experience. Thanks again!

via Facebook
Kirk Broden

Great, friendly and professional service. Bob and Doug were fantastic to work with, and very expedient!

Response from business owner

Thanks for the review and the great feedback. We appreciate it Kirk.

via Facebook
Nicholas Hall

I really appreciate these guys. When I go in for my oil change/inspection, they are always honest with me about what maintenance is urgent and what can maybe wait until my next visit. I never get the impression that the mechanics are …

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Response from business owner

Nicholas – Thank you for the great review rating. We appreciate you taking the time to review us. We'll see you next time!

via Google
Amy Hou

Bob is awesome! We’ve been coming here for 1.5 years and they really do take care of their customers. You guys go the extra mile. I would recommend people to come here. Very friendly and trustworthy people. Thank you!

Response from business owner

Amy – Thank you very much for the great review. I am glad Bob took exceptional care of you. Thank you for being a long time customer, your comments mean a lot to all of us and we appreciate you taking the time to relay this to other internet/Google review readers. Thanks again!

via Google
Kat Hathaway

As much as I hate when car things go wrong, I love this shop. Great service! Able to schedule online, got a text and list of findings as soon as they did and evaluation and they have a super safe way for me to pick up my car after hours. …

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Response from business owner

Kat – Thanks for the great review. I am glad we could take the hassle of car repair off your plate and have systems that you are comfortable with. Thanks for letting others know about your experience. We appreciate the feedback.

via Google
Richard Dreyer Rvt

Scott, Bob & Doug know how to communicate properly with the customer & not sugar coat or sweet talk you into getting the service your car needs not trying to "pad" the bill! If you want a great service shop for your precious ride, stop in …

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Response from business owner

Thanks Richard.

via Facebook
Melissa Swansen

Anytime you need to take your car into the shop it means stress, money and an inconvenience. Since I have been taking my vehicle to Courtesy for repairs I have experienced fast and thorough repairs, had the opportunity to use one of the …

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Response from business owner

Melissa – We appreciate the time you took to let others know how you feel about your experience here at Courtesy Auto Service and Tire of Tacoma. I am glad that we were able to get your Honda repaired and solve that problem that you were experiencing. Thank you again for the great review, the time you took to write it, and your continued business.

via Google
Joy Christensen

Bob was really helpful and fun! Very affordable prices and a great customer service atmosphere! Definitely coming back

Response from business owner

Thank you for the review. It is much appreciated.

via Google
Chip Taylor

Amazing service. I came here after another tire shop had canceled my appointment on me after I had arrived. They not only gave me a great price on the Goodyear tires got right to work. About 30 minutes later I was on the road with the …

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Response from business owner

Thank you Chip for the great review. We appreciate it very much and I am glad we could help you.

via Facebook
RHONDA A

All the guys are great very thorough good explanation felt like everything was done properly

JD/GEORGE D

I will always go to Courtesy Auto Service for my car. They are great. THANK YOU COURTESY. Thanks to Doug and Bob.

Jen T

I had to take in my 2014 Nissan Sentra for repair and maintenance and chose Courtesy Auto Service. This was the best decision I could have made. They were so helpful and very nice. They sent me the vehicle inspection which included pictures…

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Response from business owner

Jennifer – Thank you for the review of our automotive diagnosis, maintenance and repair services. I am glad that we could meet your expectations in taking care of your Nissan Sentra. I really appreciate the time you took to provide this review and share these thoughts. Thank you again.

via Google
Sheila & Lance H

Our experience was superb my radiator cracked while I was working on Wednesday it was about 1 o’clock I was able to take my car and get a loaner car and be back to work within an hour. We are always pleased with the Good Year dealership …

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Kweri Mena

Got a great deal on my brakes. I was quoted some ridiculous price elsewhere when I got my tires changed. The owner was honest and didn't seem like he's out to grab money. I was able to view the conditions of my brakes on my phone before …

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Response from business owner

Kweri – Thank you for the great 5 star rating. I appreciate the comments regarding our transparency and professionalism. I am glad you found us online and we were able to get your brake repair completed on your car. Thank you again!

via Google
Doug Whipple

Courtesy Auto and Scott came highly recommended. I have had bad experiences with auto shops in my area, so I decided to have my vehicle towed from Bothell to Courtesy. And, it was more than worth it! The whole crew at Courtesy was …

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Response from business owner

Doug. Thanks very much for your kind words. It was good to meet you, and am glad that you found your way to Tacoma from Bothell. We will be here next time you need us. Thank you again. 😄

via Facebook
Jeffrey DeRouen

Great customer service. Made sure i was informed on what the issues were and that i was made knowledgeable of why they were issues and how to avoid it next time. Very thorough. Their inspection format is fantastic, they send you a link and …

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Response from business owner

Jeffrey – Thank you for the review. We appreciate it. We are pleased that you found our processes and procedures thorough and transparent. I am very happy to hear that you are a fan of our automotive repair, maintenance and service abilities related to your vehicle. Thanks again. See you again.

via Google
Scott Britz

Awesome bunch of guy a and do great work would trust them with any of my cars

Response from business owner

Thanks Scott

via Facebook
Daylen A

As always the guys down there always deliver, I was running late for my appt they even had my oil change done faster than the estimated time! Been going here for almost a year now and the only regret I have is I wish I had brought my …

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TIM R

GREAT JOB!! THANKS again for your service.

MATT H

You always do a great job, the loaner car was very helpful. Thanks

Marie Stewart

Scott’s staff was friendly, helpful, and expedient! This is not some greasy shop, either. I could charge my phone, have a complimentary cup of tea, and get some work done while I waited.

Response from business owner

Thank you for the review Marie. I am glad we met your expectations!! 😄👍

via Facebook
Larry Cleaves

I had light come on last year and I was told that it may be minor, drive for the weekend, if it return that I could bring it in for service. Light haven't returned money saved by not getting a run a run.…

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Response from business owner

Larry. Thanks for taking the time to leave this review for others to digest. We appreciate it. Hope you love your new tires.

via Facebook
Billy W

Always happy doing business here satisfaction gaurranted, never disappointed!

Seff Liddell

I love taking my car here because I know they will take care of it and won't try to money gouge me. The staff are helpful, knowledgeable, and friendly. Appointment times are honored and they are prompt so you don't find yourself waiting …

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Response from business owner

Thanks Seff for sharing your experience with all the other Google review readers in Tacoma looking for quality auto repair. I am glad that we could meet and exceed your expectations. Thanks again!

via Google
Lisa Murtha

Scott always has my back and my best interest. He was able to squeeze me in last second and make sure a problem was fixed so I could feel safe driving around with my son. Thank you guys so much for everything you do. I also didn't have to …

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Response from business owner

Thanks Lisa 😄

via Facebook
Jacqui Wilson

Doug, bob & Scott super great & awesome guys. Been coming here with mine, my husbands, and our other family vehicles.

Response from business owner

Thank you Jacqui. We appreciate you taking the time to provide this review to our FB page and telling others about your experience.

via Facebook
Billy Wilson

Always have a great experience here Bob at front desk is always very helpful and knowledgeable, always fare pricing and top quality work the only place I take my vehicle knowing the estimates and work are precise.

Response from business owner

Thanks Billy. We appreciate the feedback.

via Facebook
Suzan Swarthout

The crew at Courtesy Auto Service are excellent in their professional service; and, they live up to company name: Courtesy, as well! I highly them for all your auto needs.

Response from business owner

Suzan ! Thanks for the awesome words. We appreciate it.

via Facebook
dotcomsean g

I visited Courtesy Auto based on reviews seen on Google and I was very impressed. I have a brake inspection and oil change done, and the pricing was fair and service OUTSTANDING. I had concerns with my brakes after having them repaired by …

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Response from business owner

I am very glad that we could help you get this problem solved. Thank you for taking the time to share your automotive repair experience with the online community in Tacoma. We appreciate the trust you put in us and allowing us to help you today.

via Google
Jennifer Leigh Miller

Locally owned, honest and friendly. This is our go to shop for all of our family vehicles! Scott, Bob and Doug know their stuff! 🙂

Response from business owner

Thanks Jennifer. We appreciate it. 😄

via Facebook
Wade Stewart

I came in with nearly bursting tires and my steering was WHACK. They did a great job and everything is wonderful. I really appreciated the service most of all. Tires are tires but the service of doing a great job, keeping me up to date …

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Response from business owner

Thanks for the review Wade. It is much appreciated. Glad we could help you out and get you UN WHACKED!! 😄

via Facebook
Angela Fish

Wonderful service!

Response from business owner

Thank You for the review and rating Angela. We appreciate you allowing us to assist in taking care of your vehicle's maintenance and repair needs. Thanks again.

via Google

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