253-473-5556
4502 S. Steele St. #701, Tacoma, WA 98409

Reviews

Proud BBB A+ Rating Since 2004…

In addition to our hundreds of completely satisfied customer reviews you can read below, we are a proud member of the Better Business Bureau, and have been since 2004. We carry the highest available A+ RATING!

Good Year Courtesy Auto Service & Tire of Tacoma BBB Business Review

From 63 reviews
Barbara Campbell

My husband and I loved the service and attention to detail this company provides. I will and already have recommended Courtesy Auto to friends and coworkers. We are customers for life!

Barbara Campbell

Response from business owner

More

via Google
Fredrick Angelo

Stopped in to see if I could exchange a pair of Autosocks that were purchased 2 years ago for a vehicle I no longer have. The Autosocks were unused and Scott exchanged them for a pair that fit my current vehicle. Excellent customer service!

Response from business owner

Fredrick, glad you stopped in and we were able to help you equip your new vehicle with the proper application for the AutoSock Winter Traction Device fitment. Thanks for leaving a review. We appreciate it very much.

via Google
Bud T.

These guys are honest, fair, friendly, and they take the time to explain any details. I will be back.

Response from business owner

Thank you for the great review. We strive to provide the best, most transparent experience related to automotive repair in Tacoma and I am happy that we could live up to your expectations. Thank you for the feedback – I will pass this along to my staff.

via Google
DanielMosich

Courtesy Auto Service holds true to their name. They had the best service out of any business I have dealt with in recent memory. I live in Auburn but will make the trip down to Tacoma in the future any time I need tires.

Response from business owner

Daniel, thank you for the review. I am glad we could get you all taken care of quickly with that flat tire and the tire replacement needed. Thank you for taking the time to review our customer service and expertise – It is much appreciated.

via Google
Billy Wilson

Always have a great experience here Bob at front desk is always very helpful and knowledgeable, always fare pricing and top quality work the only place I take my vehicle knowing the estimates and work are precise.

Response from business owner

Thanks Billy. We appreciate the feedback.

via Facebook
Suzan Swarthout

The crew at Courtesy Auto Service are excellent in their professional service; and, they live up to company name: Courtesy, as well! I highly them for all your auto needs.

Response from business owner

Suzan ! Thanks for the awesome words. We appreciate it.

via Facebook
Richard Dreyer

This last visit was a simple tire repair for a nail & these guys "nailed" it & did so efficiently & quickly! If you don't have a regular mechanic to go to for your car, now you do if you visit Scott Welch & his crew!

Response from business owner

Rick – glad we could help you get "un-nailed" from that pesky tire repair. Always a pleasure and thank you for the donuts... My automotive mechanics really appreciated them and thanks for the trust Rick and the review!

via Google
John Kim

Quick turn around. Doug was courteous and very helpful. Will recommend anytime!

Response from business owner

Thank you for the review Mr Kim. It is appreciated and hope to see you again for your automotive repair needs.

via Google
Tony Genga

I have been coming to Courtesy Auto since 2004. There is a reason for that. The staff at Courtesy Auto are professional and very knowledgeable. I have never had a problem with any repairs that have been completed by the staff. I have …

read more
Response from business owner

Tony – Thank you very much for providing this feedback to the online community about our commitments to our customers. I really means a lot hearing this from you, and it is greatly appreciated. Thank you for allowing us to take care of the Genga generations and your support for our Tacoma auto repair business. Thank you again!

via Google
David Stark

I'm new to Tacoma. I feel well taken care of at Courtesy Auto Service & Tire. When I take my car in for service, I know I have nothing to worry about.

3 Things that will help you know for sure...

1. If they say they are going to do it, they…

read more
Response from business owner

David – Than you very much for taking the time to review our facility, service and other amenities. We appreciate the value that you experienced and expressed in your review while getting automotive maintenance and repairs done recently. Thank you again.

via Google
dotcomsean g

I visited Courtesy Auto based on reviews seen on Google and I was very impressed. I have a brake inspection and oil change done, and the pricing was fair and service OUTSTANDING. I had concerns with my brakes after having them repaired by …

read more
Response from business owner

I am very glad that we could help you get this problem solved. Thank you for taking the time to share your automotive repair experience with the online community in Tacoma. We appreciate the trust you put in us and allowing us to help you today.

via Google
Jennifer Leigh Miller

Locally owned, honest and friendly. This is our go to shop for all of our family vehicles! Scott, Bob and Doug know their stuff! 🙂

Response from business owner

Thanks Jennifer. We appreciate it. 😄

via Facebook
Wade Stewart

I came in with nearly bursting tires and my steering was WHACK. They did a great job and everything is wonderful. I really appreciated the service most of all. Tires are tires but the service of doing a great job, keeping me up to date …

read more
Response from business owner

Thanks for the review Wade. It is much appreciated. Glad we could help you out and get you UN WHACKED!! 😄

via Facebook
Deanna Renfro

The staff is always helpful and very courteous. The work is high quality and reasonably priced. The staff is also very honest about whether or not work is needed for your vehicle which I appreciate. I would recommend Courtesy Auto to all my…

read more
Response from business owner

Thank you Deanna. We appreciate the trust you put in us to take care of your vehicles. We appreciate the time you have taken to let other persons needing auto repair in Tacoma by writing this review. Thanks again.

via Google
Amy Galloway

Excellent service and a high level of expertise! I had my tire changed previously at different shop and the next day my tire went flat. I brought my car in to Courtesy Auto and they diagnosed it right away, fixed it, and wrote a description…

read more
Response from business owner

Thank you Amy. We are very pleased that you chose us to assist you in your auto repair and tire needs. Thank you very much taking the time to provide this feedback for others to read. I hope you found resolution from the other facility.

via Google
Rick Pittser

We recently bought a used car that had a tire that was separating. I took it in to two different tire stores and they said that the tire was classified as a Road Hazard Damage and was not covered under warranty. One store told me that it …

read more
Response from business owner

More

via Google
Brandon Clifton

I began servicing my vehicles a year ago and have been very pleased with their work. Bob is FANTASTIC! Thanks again, Todd

Response from business owner

Thank you for your review of our auto repair capabilities. We appreciate the opportunity to help with your car needs and look forward to seeing you again. Please pass our name around to your friends and family as teh place to have auto repair done right in Tacoma. Thanks again!

via Google
Rachael Riley

This place is the absolute best. Moving to Tacoma for college I was worried it would be hard to find a garage I could trust but thankfully Courtesy Auto was there to save the day. They have seen me through some troubling times with my older…

read more
Response from business owner

Rachael, Thank you for taking the time to share your experience and review our location. We greatly appreciate this, as well as the trust that you have put in us to take care of your automotive maintenance and repair needs.

via Google
Thomas Ferguson

I have been going for many years and have always had a very positive experience. They have always been honest with me and I will continue to go here.

Response from business owner

Thank you for taking the time to review our store and share your experience Thomas. We appreciate it!

via Google
Helen Tran

Nice staff and very helpful!

Response from business owner

Thank you Helen, we appreciate the nice review!

via Google
Elwis Johnson

My wheel was bent thanks for pothole and after checking every single place in the city I don't know why I went here last that will not happen again. They were the only place to suggest trying to repair it. That save me at least $300 and I …

read more
Response from business owner

Elwis, Thank you for choosing us to help solve that problem. We strive to look for solutions to some very unusual problems and replacement sometimes is not the best option. Thank you for taking the time to write this review, it is much appreciated. Hope to see you when your vehicle needs maintenance.

via Google
SHARLEE1962

Truthful he doesn't pad your bill or add all the extras. Then my daughter needed a tire. He told her her tire was under warranty and to take it to the other place. Most places would have just sold her a tire.

Response from business owner

Thanks for the review – It is appreciated. Our policy... Honesty is the BEST policy. Thank you again, I am glad we could help your daughter.

via Google
Michelle Graham

I wish I could give Courtesy Auto Service and Tire of Tacoma 10 Stars! My husband and I have taken several vehicles to them over the past years and have found the trusted professionals we have been looking for. As small business owners …

read more
Response from business owner

Thank you for the wonderful review. We appreciate the trust you have put in us for years and will continue to provide a level of service and integrity that you have come to expect. Thank you again!

via Google
greg towne

I have had the pleasure of doing business with Courtesy Goodyear Tacoma Mall for the last ten plus years. In that time frame I have had them do everything from a simple oil change, to a new transmission. Everyone there knows their stuff, …

read more
Response from business owner

Greg – We all appreciate your great review. Thank you very much – it is a pleasure to have clients like yourself. We will always be there when you, friends or family need us. Thank you again.

via Google
Bruce Bodine

They found the fix when others couldn't!

Response from business owner

Bruce, I appreciate you trusting us with your everyday and the exotic drivers. Thanks for the review.

via Google
Ryan Mandell

The team was extremely friendly and completed the work on time with a competitive price. Best service experience I've had in a long time.

Response from business owner

Ryan, Thank You very much to take the time to share your experience. We appreciate it very much.

via Google
Sam Hallway

Great service and tire installation from Courtesy.

Response from business owner

Thank you Sam. We appreciate the feedback and look forward to seeing you again.

via Google
Kat Ross

Awesome service and super quick! This is my go to place!

Response from business owner

Thank you for the great feedback. We appreciate the trust you put in us to take care of your hybrid car!

via Google
Hunts Plumbing

These guys have always been great. I have used them several times.They will bend over backwards for their customer's. Thank you for being there for us!

Response from business owner

Jason and Team – You are very welcome and thank you for such great feedback!

via Google
Elyssa Tappero

I LOVE this place – great service that is fast, cheap, and very well done. Everyone here is very friendly and knowledgeable, and I never feel like I'm being pushed to spend money on services I don't need.

Response from business owner

Thank you very much Elyssa. We appreciate the feedback!

via Google
Lowell Kuehn

Fair, expert, absolutely trustworthy. A little pricier but dependable.

Response from business owner

Lowell (Duke), Thanks You for the review. We appreciate the trust you have put in us over the years. Thank you again.

via Google
Pat Schmidt

Everything was amazing. I called and got my car in when I needed to, they had a loaner car for me all set to go. The next day, they texted me what needed to be done and followed up with a phone call. My car was ready that same day.

Great …

read more
Response from business owner

Pat – We appreciate it very much – the trust and the kind words. We appreciate you taking the time to share your thoughts on our business practices. We appreciate it very much. Thank you again!

via Google
Florence Phillippi

They are the best. I have only praise for the staff, who have gone out of their way to make sure my car was taken care of by the dealer when I had a problem that was covered under the warranty.

Response from business owner

Florence – Thank you. We are please to be able to take care of your vehicle maintenance and repair needs for many years. Thank you for the trust that you have in my staff and facility.

via Google
Brian hegstad

Outstanding customer service taking care of both me and my vehicle. When I brought my 2008 Corvette in to have them check 1 tire, they determined the tire to be defective. They recommended the tire be replaced and that the other 3 tires be …

read more
Response from business owner

I am very glad that we could help keep that Supercar on the road for you. Thank you for the nice review! We appreciate it!

via Google
David Hjelt

This is a great service business. The staff are friendly and get the job done right every time. I will highly recommend Courtesy Auto Service to everyone!

Response from business owner

Thanks for the stellar review David! I trust the Volvo is doing well. We appreciate your confidence in us.

via Google
Ellenda Wulfestieg

Great supervisory personnel. Good service people. Will work with you to help you pay for needed service. Give great advice. I will go back to them for future service. I have found that Goodyear has well trained mechanics.

Response from business owner

Thank you for the review Ellenda

via Google
Wilene McIntyre

If you want honesty, competency, efficiency and respect you have to take your auto to Courtesy Auto Service! No one else gets to touch our automobiles or truck. They are great!

Response from business owner

Wilene – Thank you very much for the great review. All of us here appreciate trusting us with your and Duane's vehicles. Thank you for the referrals to other family members too!

via Google
Foster Gibble

A service provider I trust.

Response from business owner

Thank you Foster

via Google
Rachel Hawkins

We took our car to a few different shops trying to diagnose a problem before we discovered Courtesy Auto Service! They were able to figure out what was wrong with the air conditioning unit and wheel bearing on the first visit providing us …

read more
Response from business owner

More

via Google
George Gotta Dance Hollis

Honest and friendly.

Response from business owner

Thank You George!

via Google
anna roepke

This is the most trustworthy and efficient mechanic shop we have experienced. We will continue to go to Courtesy Auto for car repairs.

Response from business owner

Thanks Anna – I appreciate that very much. We will always look out for you and Robert.

via Google
Noel Ostrander

I started taking my car to Courtesy about 9 months ago, and now I am having them do all my services, they have been great to work with and always very professional.

Response from business owner

Thank You Noel.

via Google
Lois Wolf

as usual, on my way to work, on a Friday morning, my van starts to act up. ( I have came to realize my van does not like going to work on Fridays 🙂 ) I came back home and waited till Courtesy Auto opened and head up there. Bob and Doug got…

read more
Response from business owner

Lois – Thank you for the trust you put in us!

via Google
MsStarMama

I have lived in WA for over 30 years and have had some horrible experiences with shady mechanic shops in the area. My fiance reassured me that I can trust Courtesy so I gave them a try and I am very happy with the service. Courtesy is …

read more
Response from business owner

Thank you very much for this review. We will continue to take good care of you!

via Google
Jeff Hout

I have been going there for 7 years never a problem!

Response from business owner

Jeff- Thanks for the "thumbs up"! We appreciate it!

via Google
Brian Humphreys

I have used Courtesy Auto for both my family cars for two years now. I've had a great experience. Great work for reasonable prices. A couple times a mechanic made a mistake that I noticed later, but each time I brought the vehicle back and …

read more
Response from business owner

Thanks for the review. We appreciate the trust and will diligently work towards 100 percent accuracy in the future. Thank you for the feedback. We appreciate it very much.

via Google
Cheryl Rothlisberger

Exceptional customer service! I will definitely be going back.

Response from business owner

Cheryl – Thank you very much for the nice review and for trusting us with you vehicle! We appreciate it very much!

via Google
Pam Lewis

I consider Scott, Bob & Doug @ Courtesy Auto Service & Tire "my guys" because they are honest & trust worthy. They greet me by my first name and never fail to service my vehicle, even if it's just an impromptu tire pressure check. This is …

read more
Response from business owner

Pam – It has been a pleasure knowing you for the past few years and Thank You for the trust you put in us.

via Google
William Weller

VERY GREAT SERVICE. ALWAYS ON TOP OF IT.

Response from business owner

Dec 11th – William, Thank You!. Congrats on the promotion! May 11th – Thanks again for the great review! We appreciate it very much.

via Google
Jeff Wolff

Clean facility, fair pricing, awesome customer service! They make it easy to keep coming back.

Response from business owner

Thank you Jeff... we appreciate the comments! Thanks for trusting us with your families vehicles.

via Google
Sandra Johnston

I have taken my care here for years. Love these guys!

Response from business owner

Thanks Sandra. We appreciate it.!

via Google
Joseph Hella

Definitely will come back and recommend. They did what I asked, gave advice where it was warranted and did not try to pressure me at all.

Response from business owner

Thanks Joesph. We appreciate the opportunity.

via Google
Jennifer Holmes

This is one shop that is not only Courteous but Honest. All of the staff is very professional, friendly and happily answers any questions you may have. Even if you are a woman.

Thank you Scott, Doug and Bob!

Response from business owner

You are welcome Jennifer. Thank You.

via Google
Eric

Great service there every time! Never feel like I'm paying for unnecessary costs and always leave feeling better about my car.

Response from business owner

Right on... Glad we could make it a pleasurable experience. Thank you.

via Google
roy bandy

the best place too get good service,at a good price. the staff work very hard to meet an exceed your needs.they will work hard with you too make sure your satisfied.

Response from business owner

Thanks Roy – We appreciate the trust you put in us.

via Google
Debra Alfaro

Friendly, informative and professional!

Response from business owner

Thank You!

via Google
Sarah Rose

Honest, Respectful, Helpful, Knowledgeable All issues were resolved in a timely manner and the car was cleaner when I picked it up than it was when I took it in.

Response from business owner

Thank you

via Google
Topher Welsh

Seriously awesome place. I've been coming here since I got my driver's license. Sooo... about 10 years now. Never had any issues, they always fixed everything the way they said they would, even gave me a ride back home on a couple occasions…

read more
Response from business owner

Thank You

via Google
Kory S

Stopped in to get an alignment done. Knew what my problem was and contacted the dealership (Audi) to get a quote. Price was wayyyyy too high and scheduling wasn't in my favor. Called this place and got my car in the shop 30 minutes later. …

read more
Response from business owner

I am glad we could help. Thank you.

via Google
Daniel Black

I always enjoy coming into your Tacoma car repair shop! Bob at the front desk is always friendly and knew who I was before I even said anything. It really gives the feeling that you are seen as important and not just a faceless customer.

Response from business owner

Thank you – we appreciate that!

via Google
Everett Elliott

Excellent job guys. Bottom Line: Yes, I would recommend Courtesy to a friend for Tacoma auto repair.

Response from business owner

Thank you

via Google
Mike Renner

Yes I would recomment Good Year Courtesy Tire to a friend. They rebuilt the top of our 1999 Nissan Quest Van. We moved to California and Van was in storage for one year, we recently returned to Washington and took it to Good Year Courtesy …

read more
Response from business owner

Mike and Family – Thanks

via Google
Serina Reese

Within 24 hours my vehicle was in good running condition after numerous issues were addressed. I had previously taken the vehicle to another vehicle repair facility and I was surprised to find out that GoodYear was able to do the same work …

read more
Response from business owner

Glad we could help you. Thank a lot!

via Google

What People are Saying About Us…

Click here to jump DOWN the page for Customer Testimonial Videos Does your auto repair service provider have over 1,000 online reviews from satisfied customers, and a customer rating of 4.7 out of 5? If not, why not call Courtesy today for your auto or tire service needs? We’re waiting for your call!

Customer Testimonial Videos

Our Location at the Mall

Click to open a larger map

Click map to view full-size.

Facebook
Facebook
SOCIALICON
YouTube
YouTube
Google+
Google+